FAQ’s

Thanks for checking out my site.  I know how daunting it can be when choosing someone to build your website for you.  So I aim to keep things super simple and easy to understand.

Here are a few of the key things that you need to know when using me to build your website

If you have a question that is not answered please feel free to Contact Me and I will be happy to help

Thanks

Steve

5-Page Pay Monthly Website Plans

Initial Step: Tell Us Who You Are

This will only take a couple of minutes and is just the basic information needed to get your account set up.

Step 1: Getting To Know You Better

We will work together to find out what type of site and layout would best suit you and your business

We’ll ask you some straightforward questions about you and your business so that we can create a great looking website that makes you and your business look good.

Step 2: Start Creating Your Website

I will build the site out based on what you decide in Stage One

Step 3: Almost Ready

Once complete I will get your feedback and we’ll work together on any changes before going live

Step 4: We're up And Running

One your website is up and running, I will keep on top of the day to day performance and security.  If anything untoward happens I will let you know.

If you would like me to take care of everything for you, check out the maintenance packages and see which option you prefer.  View the Website Care Plans

What’s included in the Website Maintenance Care Plans

WordPress Updates

WordPress often update their files – This might be to fix security problems, bugs in the code, incompatibilities and provide new features and functions.

These updates could occur once a month or it can be every other day when big updates are released.

WordPress Theme Updates

WordPress Theme developers often update their files – Again this might be to fix security problems, bugs in their code, incompatibilities and new features and functions.

These updates could occur once a month or it can be every other day when big updates are released.

WordPress Plugin Updates

WordPress Plugin developers often update their files – Again this might be to fix security problems, bugs in their code, incompatibilities, and new features and functions.

These updates could occur once a month or it can be every other day when big updates are released.

Monitoring Security

All our sites have site security installed which notifies when files need to be updated, users (attempt to) login, or files are changed or uploaded to the site.

We scan the website each month to ensure nothing untoward is happening, we can take action on anything we find. 

Due to the time involved in fixing a hacked websites, this is a separate fee.

Site Performance

We check the performance of your site each month to ensure there is nothing slowing it down and we can make recommendations to help speed it up.

Website Back Ups

The last thing you need is to lose all the hard work you’ve done, so as well as making sure the site is protected, we also provide backups

Broken Links

Too many broken links on a site may contribute to your site being marked down in Google.

I track these and let you know about them.

Up-time Monitoring

If your site is down how can your customers find you?

I will receive notifications when your site is down and investigate the cause, in order to keep the downtime to a minimum.

Reporting

We provide monthly reports that clearly show you details of everything we have done for you during the billing period.

Post & Page Revision Clean Up

WordPress has an inbuilt autosave function that helps ensure you don’t lose any of your work.

Over time, this can become quite a library of page and post revisions, which for the most part you don’t need.

I will keep on top of this for you.

Spam Comments Clean Up

The Internet is full of people and bots that leave spam comments on a website.  

If you don’t stay on top of it it can become a pain.  

As well as installing great Spam plugins, I also ensure your site is regularly cleaned of any Spam Comments.

Customer Service

Customer satisfaction is very important to me. 

I want you to be delighted with the work that I do for you.